Café &
Ristorante
Valencia

Privacy Policy for Valencia.dk

1. Introduction

At Valencia.dk, we respect and protect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a reservation, contact us, or sign up for Valencia Insiders.

2. Data Controller

Valencia.dk is the data controller responsible for the processing of your personal data.

Contact details:
Email: valencia@valencia.dk
Additional contact information is available on our website.

3. What personal data do we collect?

3.1 Information submitted via forms

When you make a reservation, submit an enquiry, book catering or an event, or contact us through forms on our website, we collect the information you provide, which typically includes:

  • Name

  • Phone number

  • Email address

  • Date, time, and number of guests

  • Any comments or special requests

This information is used to handle your enquiry, reservation, and any related follow-up communication.

3.2 Newsletter & Valencia Insiders

When you sign up for Valencia Insiders, we collect and process the following information:

  • Name

  • Email address

  • Phone number (if provided)

  • Date of birth

  • Postal code

The purpose of this processing is to send you news, offers, invitations to events, and personalised content, such as birthday offers and information about local events.

Phone numbers are used solely for relevant communication and marketing where consent has been given and are not shared with third parties.

3.3 Technical data

We also collect technical information, including:

  • IP address

  • Browser and device information (user-agent)

This data is used for security, analytics, and to prevent misuse of our website.

3.4 Cookies

We use cookies for functionality, analytics, and marketing purposes. See section 7 for more details.

4. How do we use your personal data?

We process your personal data for the following purposes:

  • Managing and administering reservations, enquiries, catering, and events

  • Communicating with you via phone and email regarding your booking or enquiry

  • Sending newsletters and marketing communications via Valencia Insiders (with your consent)

  • Analysing and improving our website and services

  • Complying with legal obligations

5. Legal basis for processing

5.1 Reservations and enquiries

Processing is necessary for the performance of a contract or steps taken prior to entering into a contract
(GDPR Article 6(1)(b)).

5.2 Valencia Insiders & marketing

Processing is based on your consent
(GDPR Article 6(1)(a)).

You may withdraw your consent at any time.

6. Use of HubSpot (data processor)

We use HubSpot as our CRM and marketing platform for:

  • Managing reservations and customer enquiries

  • Storing and administering contact details, including name, email address, and phone number

  • Sending newsletters and marketing communications (Valencia Insiders)

  • Analytics and insights into website usage

HubSpot acts as a data processor and processes personal data only in accordance with our instructions.
A data processing agreement has been entered into with HubSpot.

Where personal data is transferred outside the EU/EEA, an adequate level of protection is ensured through the European Commission’s Standard Contractual Clauses (SCCs).

7. Cookies

We use the following types of cookies:

  • Necessary cookies – required for the website to function

  • Analytics cookies – help us understand how visitors use the website

  • Marketing cookies – used for relevant marketing and tracking (including HubSpot)

You can change or withdraw your cookie consent at any time via the cookie banner or your browser settings.

8. Data retention

We retain your personal data, including phone numbers, only for as long as necessary to fulfil the purpose for which it was collected, including:

  • Until reservations and related follow-up are completed

  • Until you unsubscribe from Valencia Insiders

  • Where retention is required by law

Data is regularly deleted or anonymised when no longer needed.

9. Disclosure of personal data

We do not share your personal data with third parties unless:

  • It is necessary for the operation of our services (e.g. HubSpot as a data processor)

  • We are legally required to do so

We never sell your personal data.

10. Your rights

Under the GDPR, you have the right to:

  • Access your personal data

  • Rectification of inaccurate data

  • Erasure (“right to be forgotten”)

  • Restriction of processing

  • Data portability

  • Object to processing

  • Withdraw consent at any time

To exercise your rights, please contact us at valencia@valencia.dk.

11. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy. The most current version will always be available on our website.

12. Contact

If you have any questions regarding our processing of your personal data, please contact us at:

📧 valencia@valencia.dk